RetailVision helps retail teams increase sales and store performance by turning everyday conversations into practical insights. By capturing and analysing conversations across your stores, you can:

• Track product demand to understand what customers are asking for most often.
• Manage inventory levels more effectively by aligning stock with real customer interest.
• Identify upselling opportunities based on patterns in successful sales conversations.
• Analyse operational efficiency across locations to see which stores are performing well and why.
• Establish best practices by comparing behaviours and processes across your store network.

Because Dubber is powered by cloud-based, unified data capture across 230 networks and global unified communication platforms, you can apply the same performance insights consistently across all locations, without extra hardware or complex setups.

RetailVision is designed to help you reimagine customer service by giving you a clear view of what customers experience in every interaction. The platform enables you to:

• Categorise customer issues so you can see which problems occur most often.
• Analyse complaint frequency across stores to pinpoint locations or processes that need attention.
• Track positive customer experiences and link them to specific products, services, or staff behaviours.
• Compare service standards across locations to understand where service is strongest and where to improve.

Because Dubber captures conversation data (voice, video, SMS) and turns it into AI-enriched insights—including chapters, topics, transcriptions, sentiment analytics, and AI-powered alerts—you can move from anecdotal feedback to measurable, repeatable service improvements that support long-term loyalty.

Dubber helps retailers create a safer, more compliant environment while keeping deployment simple:

Employee safety and wellbeing

• Detect inappropriate or abusive interactions in conversations to help maintain a safe workplace.
• Provide support for employee wellbeing by identifying patterns of difficult or harmful interactions.
• Establish clear standards for managing customer engagements based on real interaction data.

Compliance and governance

• Secure, compliant recording across multiple services and endpoints.
• Automated recording with enterprise-grade controls you can manage and enforce centrally.
• Unlimited compliant and unified storage so you can retain records without worrying about capacity.
• Advanced features for legal hold, discovery, and compliance to support regulatory and legal requirements.

Fast, low-friction rollout

• No hardware headaches or lengthy setups—Dubber can have you running in hours, not days.
• Easy provisioning and onboarding via the Dubber App and portal.
• Keyword search across teams and customers, plus simple share, import, export, and a premium API for bulk downloads.
• Video add-on available (pricing on request) to extend coverage beyond voice and SMS.

Because Dubber is born in the cloud and integrated with 230 networks and global unified communication platforms, retailers can scale safely and consistently across all locations.